Customer service
Madison BCycle is available for rides 24 hours a day, 7 days a week during the riding season: March 15 – December 15.
Our Customer Service team is here to help with questions about passes, rides or using a station.
You can also report bike or station issues through the BCycle app.
Text or Call: 800-473-4743
Email: Madison@BCycle.com
Text & Email Support Hours
7 Days a week | 8:00 am-10:00 pm
Phone Support Hours:
Monday – Friday | 8:00 am – 7:00 pm
Have ideas, feedback, or partnership requests?
Madison@BCycle.com